EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.
CHURN FM - En podkast av Andrew Michael - Onsdager
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Today on the show we have Erica Ayotte, VP of Customer Success at Privy.In this episode, we talked about the importance of having deep expertise in a Customer Success team and how every CS manager at Privy has their very own unique superpower. Erica also explains how Privy successfully manages to provide a high-touch model feel to their customers at scale. Erica also shares the tactics she uses to grab her customer’s attention when sharing helpful advice, how Customer Success, Product, a...