The Apology Era Is Over

In today’s episode: The age of corporate apologies is over; now, it's more common to double down in the face of criticism. Still, "I'm sorry" are some of a leader's most potent words. They create a powerful experience and open the door to empathy. Many leaders are too insecure to use the tool. But when we never apologize--to preserve the idea that we're always right--everybody thinks we're always wrong. CEO Daily Brief is a daily, five-minute podcast for CEOs where we dissect the week's biggest news, unpack hot-button workplace trends, and bring you exclusive interviews with leaders who leverage culture to drive real business results. John Frehse, Global Head of Labor Strategies at Ankura, joins Jessica every week to discuss the latest news in labor, employment, and workplace culture by asking each other the question: 'What Are You Paying Attention To Now?' John Frehse: LinkedIn: https://www.linkedin.com/in/johnfrehse/ Bio at Ankura: https://ankura.com/experts-and-advisors/john-frehse Jessica Kriegel: Website: https://www.jessicakriegel.com/ LinkedIn - https://www.linkedin.com/in/jessicakriegel Instagram: https://www.instagram.com/jess_kriegel/ Culture Partners: Website: https://culturepartners.com/ LinkedIn: https://www.linkedin.com/company/culturepartners/