I'm sorry Dave, I'm afraid I can't do that

Can bots nanny the increasingly "needy" consumer? We Are Social's Tom Ollerton discusses the making of Domino's pizza chatbot, Dom, while EasyJet's Peter Duffy gives his thoughts on evolving customer service. Campaign's acting UK editor Maisie McCabe joins host Shona Ghosh. The Campaign podcast is powered by Somethin' Else Hosted on Acast. See acast.com/privacy for more information.