Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

Text ‘bulletproof’ to 33777 to stay in the know about all things Bulletproof, and buy the book HERE! Bulletproof Dental Practice Podcast Episode 157 Hosts: Dr. Craig Spodak & Dr. Peter Boulden Guest: Laura Hatch  Key Takeaways   Introduction Front Office Rocks Importance of Front Office Team “Walk a Mile in My Shoes” Challenge We’ve Always Done it That Way  Ideal Time for New Patient Call Questions from a Patient’s Perspective Delivering Happiness Potential New Patient Calls Respect the Phone, A Butt in a Chair The Dual Close Training, Guidelines, Scripting  Systems & Speaking from your Heart Dentists: Being Vulnerable, Being Leaders, Growing and Teaching The “Why” Importance of Training References Front Office Rocks  Delivering Happiness book by Tony Hsieh  Tweetable If you don’t have bats, you can’t hit a homerun. -Dr. Boulden In the absence of a system, people will create their own. -Dr. Boulden The experience starts before the first phone call. -Laura Hatch Give your team a reason to love you first. -Dr. Spodak We don’t have to have it all figured out, we just have to learn and grow together. -Laura Hatch