RET302: Delight your Retail Customers with an Interactive Customer Service Experience using ChatBot powered by Amazon AI

Today's retail customers expect exceptional customer service and tailored solutions to their problems. Chat and voice interfaces provide retailers with new ways to interact with their customers and to provide intelligent & efficient solutions. In this session, we will build and demonstrate a ChatBot powered by Amazon AI that can autonomously guide a customer through the process of reporting an undelivered or defective item & quickly offer appropriate solutions. Learn how to redefine your customer service experience by tying together Amazon Lex, AWS Lambda and AWS DynamoDB to easily add ChatBot functionality to your retail solution.