GPSTEC309: GPS: SaaS Monitoring - Creating a Unified View of Multitenant Health Featuring New Relic

Supporting a multitenant environment requires a robust management and monitoring strategy. SaaS operations teams require tools and views of system health that enable them to analyze and diagnose both multitenant and tenant-centric issues. The goal of this session is to identify specific strategies and tools that can be combined to support the unique set of operational challenges that SaaS providers face. In this session, we look at how analytics, consumption, and application metrics can correlate tenant activity with system health to proactively identify and troubleshoot issues. We also explore techniques for monitoring and managing different SaaS tenant isolation models, such as silo, pool, and so on.